Traditional products from Papigo, Zagori

For telephone orders call 6945 368636

Please read carefully the following terms of use regarding the rights and obligations of the company to all visitors of the website:

1. BUSINESS IDENTITY Our company under the distinctive title “OREIVATIS ZAGOROCHORIA” is a Greek company, which is registered with the Professional Chamber of Ioannina and is based in Papigo, Zagori. The website aims to provide immediate information about its products, enabling them to place their online order remotely as well as interactive communication of visitors with the Company, through commenting and expressing their preference for specific items, utilizing social applications networking. Company Contact Information: Tel: 6945 368636 E-Mail: 2. CONDITIONS OF THE CONTRACT These terms of operation and use of the website constitute corporate binding rules, which are observed and imposed by the Company in the provision of the following information society services to users. These terms are fully compatible with applicable European and Greek law and the non-compliance of users of the website or third parties with them implies the removal of any liability of the Company in relation to any affected natural or legal persons. The users recognize the right of the Company to change the content of the website at any time without informing the users. However, the Company may not unilaterally modify the terms of the transactions, without the prior notification of the users through the Website. The user who visits the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them, both in the context of the contract drawn up by their acceptance, and in the context of his general obligation to comply with the law.


3.COOKIES As in most sites on the internet, so on our website we use cookies, in order to identify the user and offer personalized services. Cookies are text files that are stored on the hard drive of each User and do not receive knowledge of any document or file from his computer. They are used to facilitate the user’s access to specific services of the Website, for statistical purposes, in order to determine the areas in which the Company’s services are useful or popular or for marketing purposes. The user can configure his server (browser) in such a way that either warns him about the use of cookies in specific services of the Website or does not allow the acceptance of the use of cookies in any case. In case the user of the specific services of the Website does not wish the use of cookies for his identification, he can not have further access to these services.

4. INTELLECTUAL PROPERTY RIGHTS – TRADEMARKS All content of the Website, including images, graphics, photographs, drawings, texts, services, audio, video, names, logos, insignia, products and generally all files are copyrights, registered trademarks and trademarks of the Company or and its collaborators and are protected under the relevant provisions of Greek and Community law as well as international conventions. Therefore, any copying, re-publishing, uploading, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of work or misleading the public, regarding the actual content provider of the Website is expressly prohibited. 5. LIMITATION OF LIABILITY The Company cannot guarantee the availability of the ordered products. However, in case of their unavailability, we undertake to inform you within a reasonable period of time from the placement of your order. The Company reserves the right for any technical or typographical errors in the characteristics of the products that have escaped attention or have occurred unintentionally or due to any interruption of operation of the Website due to force majeure. In addition, the Company is responsible only for fraud and gross negligence towards users in case of non-execution of the order or delay in delivery of ordered products. Furthermore, it is reserved regarding the delivery time of the goods in cases of force majeure (eg bad weather conditions, strikes, etc.). The Company does not bear any responsibility, positive or negative, direct or indirect, that may arise from lack of ability to use the website as well as errors, interruptions, defects or delays in the operation of the Website or the transmission of information through the Internet. The Company is not responsible for technical problems that may occur to users during access and use of the Website, which are related to the compatibility of their infrastructure with it or with any “viruses” or other harmful components contained on the websites.

6.PURCHASE OF PRODUCTS 6.1. Terms of transaction Our Website operates in accordance with the provisions of Law 2251/1994 on “Consumer Protection” as well as in accordance with the provisions of number Z-1 496/2000 on distance marketing of goods and services. The use of the services of the Website does not imply any additional charge beyond the current tariff regime for the general internet access that is paid to the competent third party providers only. The Company reserves the right to reserve or refuse to execute orders, as long as it notifies within a reasonable period of time the reasons for the relevant reservation or refusal. In case of any problem, complaint, observation, etc., that arises during the use of the Website, the user must immediately inform the Company. 6.2. Product Purchase Process Description To purchase products from our Website, the following steps are followed: 1. Select specific product codes from the product catalog and place them in the Shopping Cart. 2. Fill in the order details, e.g. payment method, shipping address. 3. The overall picture of the order is inspected. 4. You accept the terms of use. 5. Give the final order of the order. 6.3. Product description / colors The Company has made every effort to accurately display the true colors of the products, when they appear on the Website. Our Company is not responsible and does not guarantee the absolute accuracy of the display of product colors on the user’s computer screen as it depends on the characteristics of each screen and computer. 6.4. Electronic order filing Your orders are archived electronically and you can, if you wish, be aware of the content of your order. The use of the website is the sole responsibility of the user. We are not responsible for the malicious intervention of third parties. The visitors of the website are committed that they will not harm third parties with malicious use of the Website and that they will not violate their personal data. 6.5. Product prices The price of each product is listed in the relevant catalogs next to each product. The prices include the legal VAT. The Company reserves the right to adjust prices without notice. 6.6. Means of payment You can pay for your order in any of the following ways: a. Payment by Credit or Prepaid Card: Our Website accepts the following cards: visa, visa electron, mastercard and maestro. b. Payment upon receipt of your order at your place / Cash on delivery: Payment by cash on delivery method is not valid for deliveries outside Greece. c. Payment by deposit in a bank account You can discount the order on the following Bank accounts: -Alpha bank ——— -National Bank ——— -Piraeus Bank: ——–

d. Payment at our physical store 6.7. Product delivery / Shipping costs a. Products delivery: The delivery of the ordered products takes place from Monday to Friday, within 1 – 10 working days from the date of submission of the order to the address you have stated when filling in your details. The Company is not responsible in cases of delay or inability to deliver, which is due to reasons of force majeure (extreme weather events, strikes, etc.), but must inform you in order to state if you wish to complete the transaction under the new conditions. b. Shipping charges: Shipping costs are adjusted accordingly at the entrance of the address, city and postal code. in the corresponding fields on the checkout page and are adjusted according to the weight of the parcel.

7. DENIAL OF RECEIPT In case of refusal to receive an order, the buyer is obliged to deposit the shipping costs. Our company reserves the right not to execute a customer order with a history of repeated denials, cancellations and / or returns. In future future orders the option “cash on delivery” will not be accepted.

8. CONSUMER RIGHTS Withdrawal / Return – Product Replacement You have the right to return the product within 5 calendar days justifying the reason for its return. The returned product must be in its original condition and you will be charged for its return costs. To return a product, please also send us the retail receipt. The refund is made within a week, from the date we receive the product to be refunded, in the same way as the payment was made, except in the case of cash on delivery, in which case our company will deposit the amount in account that you will indicate to us. In case something you do not like or do not like or it was defective or does not correspond to the product of your order, you have the right to request the replacement of the product. In detail, in order for the return to be possible, you must: a. The product to be returned must be in the condition it was received, ie it must be complete, without damage, its packaging must be the one that normally accompanies the product and in any case it has not been used and b. The product to be returned must be accompanied by the retail sales receipt. If the above conditions are not met the product will be returned to you at your own expense. Conversely, if the return / replacement is due to a proven product defect, the shipping costs of the new product or your refund will be borne by the Company. The Company is liable for compensation in case of lack of agreed capacity or the existence of a defect, only if this has been caused by its fault. Any damage to the product upon its return to us is the sole responsibility of you. To avoid your own inconvenience, we recommend that you carefully check at the time of delivery of your order the condition of the products sold and the integrity of their packaging and label, in order to identify any obvious defects.

9. USER OBLIGATIONS Users of our website are obliged not to use the website to send, publish or transmit any illegal message. Users are solely responsible for maintaining the confidentiality of their account username and password. Also, they are solely responsible for the careful use of their account, the formal withdrawal from the account at the end of each year as well as any transaction performed from their account. Users must carefully check the information provided and the suitability of the products they wish to order before completing the transaction. Users are committed to faithfully follow the legislation regarding the transmission of data from Greece and Europe to third countries. 10. APPLICABLE LAW For any dispute arising from the use of the services or for any other reason between the user and the company, Greek law is applicable and the courts of Ioannina are competent. In the event that a dispute arises regarding the current terms of use between a user and the Company, the former is obliged, before initiating any legal action, to contact the Company within fifteen (15) days from the occurrence of the relevant events. Failure to comply with this term constitutes a breach of an essential contractual term entered into between the user and the company. The original text of these terms of use and operating regulations is the original text in the Greek language. The website also provides an official translation into English. In case of discrepancies, the Greek translation is followed. For any information, question, complaint, please use the “Contact” option.

11. Sending newsletters collects and processes e-mail addresses provided by users voluntarily after having previously accepted the Terms of Use of the website.

To send the newsletters we use only the information you have told us, ie your email and name, if you have registered it. We also keep your IP address. All procedures are in accordance with the new EU FTA and your files are protected in accordance with our Privacy Policy.

The purpose of the processing is, exclusively, the sending to the users of newsletters, offers etc. of the COMPANY. processes this data until the user declares that he no longer wishes to send newsletters and requests its deletion from the relevant list, via email to or follows the automated procedure.